Q1: How do we place an order?
A: You can chat online with our sales or send e-mail, specify the item, quantity, payment or other specifications below the order.
Q2: What certifications can your battery meet?
A: Our batteries have these certificates: CE, FC, MSDS, ROHS, UN.
Q3: How to calculate the shipping cost?
A: Please contact us before placing an order. We will calculate the specific shipping cost according to different countries, different postal codes and different order weights. We will provide you with the best shipping method and accurate shipping.
Q4: What are the acceptable delivery terms?
A: There are many delivery terms we can accept, but currently the most commonly used are FOB, CIF, EXW, DEQ, DDP, DDU, express
Q5: Can I get free samples?
A: Usually we do not provide free samples, but we can refund the sample cost when the buyer places a large order.
Q6: The delivery time set by your system is 15 days. Do I really need to wait that long?
A: No, if it is not a customized order, we usually send it out within 7 working days.
Q7: Does the shipping method to our country include tax?
A: It depends on the country and shipping method you choose. Most Asian countries, most European countries, the United States and Canada have tax-included shipping channels.
Q8: How can I confirm the quality of the products you sent me?
A: No matter how much you order, we will send you test videos and pictures of each product before shipping. Test the voltage and internal resistance of each battery.
Q9: The battery is so heavy, is it easy to break on the road?
A: This is also an issue that we are very concerned about. After long-term improvement and verification, our packaging is now very safe and reliable. When you open the package, you will definitely feel our sincerity.
Q10: Where is the main market of BAIDUN?
A: With many years of experience, we cooperate with many customers all over the world. Mainly from the top 3 markets are North America, Europe and Asia, and a few other countries.
Q11: What are the accepted payment types and currencies?
A: 1) The payment types we accept: credit card, CC, paypal and T/T.
2) Accepted currencies: US dollar, Euro, Japanese yen, Canadian dollar, Australian dollar, Hong Kong dollar, British pound, Chinese yuan, Swiss franc